Refund policy

## RETURNS & REFUND POLICY

*Last updated: October 2026*

We want every order to feel like a little joy arriving at your door. If something isn't right, we're here to help.

Your Right to Cancel (Change of Mind)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, for any reason — no explanation needed.

To cancel, simply contact us at hello@melissaaubee.uk within those 14 days. You then have a further 14 days to return the item(s) to us.

Conditions for return:
- Items must be returned in their **original, unused, and unopened condition**, with all original packaging intact.
- If an item is returned in a worse condition than it was sent, we reserve the right to deduct an amount from your refund to reflect any reduction in value.
- Return postage costs are the responsibility of the customer for change-of-mind returns. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

Once we've safely received your return, we'll issue your refund within 14 days, back to your original payment method.

Faulty, Damaged, or Not as Described

We take great care to describe and photograph every item accurately. However, if something arrives faulty, damaged, or not as described, please contact us within 30 days of receiving your order and we'll make it right.

Under the Consumer Rights Act 2015, you are entitled to:
- A full refund within 30 days of purchase
- A repair or replacement if the fault is reported after 30 days but within 6 months

Please email hello@melissaaubee.uk with your order number and a photo of the issue, and we'll respond promptly.

How to Start a Return

1. Email us at melissaaubee@gmail.com with your order number and reason for return
2. We'll confirm your return and provide the return address
3. Pack your item securely and send it back within 14 days
4. Once received and inspected, your refund will be processed within 14 days